Community FAQs
Fulshear Lakes Homeowners Association, Inc. (HFLHA)
Architectural
- What exterior modifications can I make to my home without the association's approval?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.
- Where do I find my community's architectural modification request form?
The architectural modification request form can be found under the "Documents and Architectural" section of TownSq or by navigating to your "Architectural Review" section in TownSq.
- What’s the process for applying? How long does it take to get approval?
Once the application is submitted, it will be reviewed by the ACC. The Board of Directors tasked this committee with reviewing each submission to determine whether the request complies with the association’s architectural guidelines. A response from the committee may take up to 30 days from the date of submission. Please ensure you provide as much information as possible with your application to avoid delays.
- What is the status of my application?
If you have not heard from the Community Manager or ACC within 30 days of submitting the request, please submit it via TownSq or email your Community Manager at danielle.slott@goodwintx.com.
Post construction obligations with Fulshear Lakes Homeowners Association builder partners.
Board Meetings
How can I determine when the next board meeting will be held?
Board Meeting dates and times are typically noted in the News and Events section of TownSq. If you have registered your email address, we will send meeting details 144 hours before the meeting.
- Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents and Meetings- Minutes section of TownSq.
Common Area
- What does the Association maintain, and what are my responsibilities for maintaining it?
Homeowners are responsible for their units. The HOA maintains common areas, including amenities, event lawns, medians, common area fences/walls, playgrounds, pools, fitness, and monuments.
- I need to report a maintenance issue in a common area in the community.
We sincerely appreciate your efforts in bringing any maintenance issues in your community to the attention of our management team. Please submit a request via TownSq, including a picture and as much detail as possible. You can track the status of your request via TownSq.
- What is the trash/waste pick-up schedule for my community?
Trash days are on Wednesday. No recycling.
- How do I get electric/gas/water/trash service?
Individual utilities are handled by the homeowner and transferred through the title and closing process.
- How do I get a mailbox key?
Contact your local United States Postal Center for instructions on obtaining your mailbox key, or contact a locksmith if your house was purchased for resale.
Compliance
- I just received a violation notice. Who can I talk to about it?
Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.
- I need to report an issue with a neighbor's home.
Please submit a request via TownSq, including a picture, the address of the alleged violation, and any relevant details related to the issue.
- When does your compliance driver come through our community?
The schedule will vary, but our compliance drivers visit the community every other week.
- Is there a list of dos and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions, and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. You can also find it in the Documents section and under "Governing Docs."
Contacts
- Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
TownSq App: Submit a request via our web and mobile application.
Resident Care Team: Available Monday through Friday, 8 AM—6 PM. 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
On-Site Community Manager Danielle Slott.
Via email: danielle.slott@goodwintx.com
- Compliance Team: Covenant violation-related inquiries can be directed to compliance@goodwintx.com
- How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
- Financial
- What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Resident Care team Monday through Friday, 8 AM—6 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
- How do I pay for my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
HFLHA- Fulshear Lakes Homeowners Association, Inc.
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available when you log in to your TownSq account.
From the web:
- Log in to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. Based on your assessment, a $1.50 convenience fee plus 3.5% of the total payment applies to online credit card payments. There is also a $1.95 convenience fee when paying via e-check.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. Please note your account number and association code (HFLHA) in the memo section of your check.
- Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
- Log in to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options, including paying your open balance, setting up a recurring payment, or making a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. Based on your assessment, a $1.50 convenience fee plus 3.5% of the total payment applies to online credit card payments. There is also a $1.95 convenience fee when paying via e-check.
- What is my property code?
Your Property Code is HFLHA.
What is the Management ID?
6587
- When is my assessment due?
Assessments are collected annually and are due on January 1 of each year.
- Are there any fees associated with online payments?
Based on your assessment, a $1.50 convenience fee plus 3.5% of the total payment applies to online credit card payments. A $1.95 convenience fee applies for payments made via e-check.
- Why does my account show a negative number?
A negative number means that you have a credit balance.
- I received a letter about a past-due assessment. Who can I talk to about these fees?
You can contact our Resident Care team Monday through Friday, 8 AM to 6 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is also available on our website at www.goodwintx.com.
- Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you.
Please note that Goodwin does not review and approve payment plans; the Association board of directors will make that decision. Please see the link below for direct requests for payment plans at Fulshear Lakes Homeowners Association, Inc. Payment Plan Link
- How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments, click here.
- How do I cancel my Western Alliance auto-draft?
To update existing Western Alliance recurring payments, click here.
- What is my assessment paying for?
Your community’s assessment pays for the association's operating expenses. This can include utilities, maintenance, landscaping, staffing, and insurance.
- Where can I find my account number?
Your account number can be found in your billing statement or coupon book. If you cannot locate it, please contact our Customer Service team at 855-289-6007.
Insurance
- My lender is requesting a copy of the association's insurance policy. Where do I get this information?
You can contact our Resident Care team Monday through Friday, 8 AM—6 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
- How do I add my property to the insurance certificate?
Contact the Association’s Insurance Agent: Community Policyholders, PO Box 60065, Dallas, TX 75360.
certificaterequest@communitypolicyholders.com
214-272-4056 phone
Owner Information
- How do I update my contact information/mailing address?
Contact our Resident Care team Monday through Friday, 8 AM to 6 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
Resales
- How do I complete a lender questionnaire?
Lender questionnaires can be ordered via the Goodwin website at www.goodwintx.com. Request a Resale Certificate is on the top right. Then visit the website at:
https://marketplace.communityarchives.com/login
- How much does a lender questionnaire cost?
Visit the Goodwin website at www.goodwintx.com for pricing via community archives 3rd party on the link. https://marketplace.communityarchives.com/login
- Where do I obtain a resale certificate?
Resale Certificates can be ordered via the Community Archives website at:
https://marketplace.communityarchives.com/login
- I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via the Community Archives' direct website at:
https://marketplace.communityarchives.com/login
Transfer notice obligations, community enhancement, and seller-purchaser obligations, see link below:
Rules/Regulations
- What is the community's rental/leasing policy?
Short-term rentals are not permitted in Fulshear Lakes, with a minimum stay of 180 days or six months.
- What is the community's pet policy?
Please limit your pet's or dog's barking to avoid interfering with your neighbors' quiet use and enjoyment.
- What is the community's parking policy?
Parking on public streets is permitted; however, RVs, trailers, motorcycles, commercial vehicles, and inoperable vehicles must be kept out of public view. Please refer to the DCCRs in the documents section for further details.
TownSq
- What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up-to-date with your community, anytime, on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq, you can:
Easily communicate with neighbors, community managers, and board members
Manage your account and pay online
- Get up-to-date community news and events
- Request and review the status of service inquiries
Participate in community polls - Access community forms and documents
- And more…
- How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
Visit https://app.townsq.io/ais/sign-up
- Enter your Account Number and Zip code (Physical property address)
- Provide your email address and create a password.
- I'm encountering an error when attempting to register for TownSq. Can you help?
You can contact our Resident Care team Monday through Friday, 8 AM to 6 PM, by phone at 855-289-6007 or via email at info@goodwintx.com. Live Chat is also available on our website at www.goodwintx.com.
- How do I change my email preferences for TownSq notifications?
Once logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page, and a drop-down will appear with the “Edit Profile” link.
- How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
- I forgot my TownSq password. How can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.